RETURN AND REFUND: Generation Stores stands behind its merchandise. All items, with the exceptions of seasonal items (defective seasonal items will be replaced with the same product) include a money back guarantee. If you are not satisfied with an item, you may exchange it or receive a refund for the merchandise within 30 days of the delivery date, provided all the terms defined in 'Directions for Returns' are complied and that the merchandise has not been abused.
SHIPPING RATES: Our shipping rates are based on actual UPS or USPS rates.
SHIPPING METHODS: Standard shipping for our products is UPS Ground Residential. Other shipping options available are UPS Next Day Air, UPS 2nd Day Air and UPS 3 Day Select.
INTERNATIONAL RATES: International shipping rates are subject to the charges from individual carriers to specific countries. We ship international packages only via USPS Priority Mail International. International shipping rates will automatically be added to your purchase. You may email us for specific shipping rates prior to your purchase if you wish. Time of delivery for USPS Priority Mail International is normally 7-10 business days. Please note this only refers to shipping times and during the holiday season or to reasons beyond our control, extra time should be made for potential delays.
WHOLESALE ORDERS: There is a 18% restocking fee for all returns wholesale orders, special discounted orders, or drop ship orders over $500.00.
CUSTOM MADE ORDERS: There are absolutely no refunds or exchanges for any custom specific or special orders.
DIRECTIONS FOR RETURNS: Please email or call us to receive a return authorization (RA) number. After you receive your RA number, pack the items you are returning into a shipping box with plenty of packing material to ensure the product is safely returned to us undamaged. For your protection and to ensure prompt delivery, send the package to us via UPS or insured-prepaid USPS mail. Be sure to write the return authorization number on the address label. Shipping charges are the responsibility of the buyer and are not included in the refund. We would appreciate if you included the reason for the return so we can better serve your needs and the needs of other customers in the future. All returned merchandise must include a return authorization number and be in new or unused condition, including all package contents with the manufacturer's original packaging. Items returned to us without meeting these requirements will be refused and returned to the customer at their expense.
FREE SHIPPING POLICY: Orders that qualify for free shipping are sent by USPS Priority Mail or USPS Parcel Service. Please allow 4-5 days to process your order plus 5-7 days in transit. Free Shipping Returns are subject to a restocking fee of 10%. Please allow 2 weeks for us to process credits on your credit card for returns.
Custom made orders do not qualify for free shipping.
PAYMENT OPTIONS: You may pay for your order with any of the following options: Major Credit Cards - Visa, MasterCard, Discovery, American Express and Paypal.