Store Policies – Custom Orders, Shipping, Returns & Refunds
GenerationStore.com
Effective November 3, 2026
At GenerationStore.com, we specialize in custom-made event décor, specialty displays, and commercial products. We are committed to providing clear product information, reliable service, and transparent ordering policies.
Please review the following terms before placing an order. Because many of our products are manufactured to customer specifications, custom orders have different cancellation and return conditions from standard in-stock merchandise.
1. Custom-Made & Made-to-Order Products
Custom-made and made-to-order products include merchandise manufactured, cut, assembled, configured, or otherwise customized according to customer specifications.
Examples include custom string curtains, beaded curtains, inflatable displays, specialty disco balls, LED installations, and other customized products.
Once production begins, custom-made and made-to-order products are considered final sale and are not eligible for cancellation, return, exchange, or refund due to a change of mind.
This policy does not exclude remedies required by applicable law or appropriate remedies for verified manufacturing defects, damage, or errors attributable to GenerationStore.com or its suppliers.
2. Custom Order Approval & Production Authorization
Production begins after GenerationStore.com receives the required payment and customer approval of the applicable specifications.
Depending on the product, these may include:
- Dimensions, quantities, colors, and materials
- Product configuration and installation requirements
- Designs, artwork, drawings, or renderings
- Other specifications included in the approved quotation
For products that do not require artwork, approval of the quotation and product specifications is sufficient.
Customers are responsible for carefully reviewing and confirming all applicable order details before authorizing production.
3. Custom Order Cancellations
Cancellation requests received before production begins will be reviewed individually.
Any approved cancellation or refund may be subject to design, material, administrative, or other documented expenses already incurred in connection with the order, where permitted by law.
Once production begins, cancellation is no longer available for custom-made or made-to-order products, except where required by applicable law or otherwise agreed to by GenerationStore.com in writing.
4. Changes to Custom Orders
Changes requested after production begins are not guaranteed.
If a requested modification is feasible and the manufacturer agrees to accommodate it, additional design, material, labor, or manufacturing charges may apply.
Any additional charges and revised production or delivery timelines will be communicated for customer approval before proceeding with the modification.
5. Returns of Standard In-Stock Products
Eligible standard, in-stock products may be returned within 7 calendar days of delivery.
The following conditions apply:
- Customers must request return authorization within 7 calendar days of delivery.
- Merchandise must be unused, unaltered, and in its original condition and packaging.
- All original accessories and supplied components must be included.
- Returns must receive prior authorization from GenerationStore.com.
- Customers are responsible for ordinary return-shipping costs.
- Approved refunds are processed after the returned merchandise has been received and inspected.
Custom-made, personalized, and made-to-order products are excluded from this standard return policy.
Products marked final sale or otherwise identified as non-returnable before purchase are also excluded from ordinary returns, subject to applicable law.
6. Restocking Fees & Refunds
Eligible standard-product returns are subject to an 18% restocking fee, calculated on the purchase price of the returned merchandise, where properly disclosed and legally permitted.
Original shipping charges are generally non-refundable for ordinary customer-requested returns.
The restocking fee does not apply to verified defective, damaged, or incorrectly supplied merchandise for which GenerationStore.com is responsible, or where prohibited by applicable law.
Approved refunds will generally be issued to the original payment method after inspection. Processing and posting times may vary by payment provider.
7. Production Times & Delivery Estimates
Production timelines vary depending on the product, customization requirements, quantity, and manufacturing complexity.
Estimated production times are specified in the customer's quotation or order confirmation.
Production schedules generally begin after receipt of the required payment and approval of applicable specifications or artwork.
Production times and shipping transit times are separate.
All production and delivery dates are estimates unless GenerationStore.com expressly confirms a guaranteed date in writing.
We will communicate significant known delays when reasonably practical.
8. Shipping Methods & Charges
GenerationStore.com ships products using appropriate parcel carriers, freight services, or other transportation arrangements based on shipment size, weight, destination, and product requirements.
Shipping charges may be calculated at checkout or quoted separately.
Oversized products, fragile merchandise, commercial displays, and large custom orders may require specialized packaging, freight transportation, or additional handling.
Shipping methods, charges, and arrangements will be specified during checkout or in the applicable quotation or order confirmation.
9. Shipping Damage & Freight Claims
Customers are encouraged to inspect all shipments immediately upon delivery.
If visible shipping damage is discovered, customers should:
- Note the damage on the carrier's delivery receipt whenever possible.
- Photograph the damaged merchandise, packaging, and shipping labels.
- Retain the original packaging and packing materials.
- Contact GenerationStore.com within 48 hours of delivery, whenever possible.
Concealed damage should be reported promptly after discovery.
Prompt notification helps us investigate damage and coordinate claims with carriers and suppliers.
Verified claims will be reviewed to determine an appropriate resolution, which may include repair, replacement, or refund based on the circumstances.
The requested 48-hour notification window does not restrict any rights or remedies available under applicable law.
10. Defective or Incorrect Merchandise
If merchandise arrives defective or materially different from the approved order specifications, please contact GenerationStore.com promptly with your order information, photographs, and a description of the issue.
We will review the circumstances and work toward an appropriate resolution.
Depending on the issue, the resolution may include repair, replacement, correction, or refund, consistent with the order terms and applicable law.
Customers should not return merchandise without receiving return instructions or authorization.
11. International Orders, Customs & Import Duties
GenerationStore.com accepts international orders subject to product availability, shipping restrictions, and destination-country requirements.
International customers are responsible for applicable import duties, customs fees, taxes, brokerage charges, and customs clearance expenses unless the quotation or order confirmation expressly states otherwise.
Customers are responsible for providing accurate delivery information and complying with applicable import requirements.
Customs inspections and clearance procedures may affect delivery schedules.
Additional expenses resulting from refused shipments, unpaid import charges, or incomplete customer-provided documentation will be handled according to the agreed shipping terms and applicable law.
12. Return Authorization Procedure
Before returning eligible merchandise, customers must contact GenerationStore.com to request return authorization.
After authorization, customers will receive applicable return instructions.
Returned products should be securely packaged to prevent shipping damage. Customers are encouraged to use a trackable shipping method and appropriate insurance.
Unauthorized returns may be refused, subject to applicable law.
13. Payment & Order Confirmation
Available payment methods will be presented during checkout or specified in the customer's quotation or invoice.
Custom production will not begin until the required payment and applicable approvals have been received.
Any additional payment terms must be confirmed by GenerationStore.com in writing.
14. Contact Information
For questions regarding custom orders, shipping, returns, damaged merchandise, or order status, please contact:
GenerationStore.com
Email: Help@generationstores.com
Contact Form: https://generationstore.com/contact-us/
Please include your order number and relevant details so we can assist you efficiently.
15. Applicable Legal Rights
These policies apply subject to applicable laws and any written terms expressly agreed upon for a particular order.
Nothing in this policy excludes or limits consumer protections, warranties, or other legal rights that cannot lawfully be waived.
